Previously customers were still treated like kings and operated. In the corner shop around the corner there was by the offer, consulting, and staff has made efforts to care for the customer. Long waiting times were unknown, everyone was served immediately. At the gas station was fueled by the gas station attendant, cleaned the windows and then cashed at the car. In Lebensmittlgeschäft were always helpful spirits in the area, if the customer had a question, and soon formed a small snake at a cash register was opened immediately another. The Treasurer has packed the items purchased and the same. Shopping bags were available for free. The restaurant serves one was courteous, the staff were all friendly and service oriented. Today is the corner shop the Aldi, Lidl and the Coop supermarket yielded. It has 14 funds, but are open only two of them. Nobody cares how long the lines at the two funds are. For questions no one is available, but talk together workers, instead of giving the frames. Or they are in the coffee break. The customer must himself . Help The cashier pushes the items purchased listlessly on the treadmill, load up, the customer must own and can be put to a fee. At the gas station there is self-service. Payment will be in the petrol station shop in the line of those who buy a few more fast food, though would be a supermarket nebanan. Two funds is only open one. The second employee, meanwhile, admits to the magazine rack. She would not come to mind, open to the waiting customers to quickly, the second fund. A corresponding notice of the customer with "I now have no cash interest" or "The box office is over there, waiting in line, you must" answer. The restaurant is noticeable in the operation, that you as a customer means one thing: Work. Accordingly, one must be happy as a customer, if a food is not down on the table. Friendliness and service: None.
Although the customer now galore work must assume that would be actually a matter of personnel employed, the prices have not fallen. On the contrary. 1.70 per liter for gasoline, the customer fills up his car himself, cleans the windows themselves, if at all water and wiper are provided and paid for later at the box office in the shop. For 90 cents before full service was provided directly to the car. Also, food is more expensive than before, even though the customer in the store today it together yourself investigated for Checkout with and then packed up. If desired, he can even take over the work of the cashier and scan their own items. Despite the price the same.
More and more services that were once performed by humans, are now delegated to machines. Instead of ticket vending machines, ATM's instead of the bank counter, cash register instead Passabene friendly cashier, self-service petrol pump instead of friendly and helpful attendant. The list is endless. And if people provide services somewhere, then you miss most friendliness, helpfulness and readiness to serve in particular. After all, the word "service" to "serve" and "make", but the Forgot to most employees with direct customer contact seem like: The customer should pay the high prices, but otherwise keep up! And if it does not suit him, he can go somewhere else yes!
used to be everywhere gave a tip, if you are happy with the service. The tip came in most cases directly to the affected employees and to pay for it was an important component. Today tip in virtually every industry is officially abolished. With the collective bargaining agreements, it was built into the reward and led to a unique Lohneröhung. At the same time minimum wages were defined. In today's tough competition, for example in the retail, hospitality, is most staff little more than the minimum wage paid.
This has now led to a supermarket employees just as much (little) earned, whether it works much, or little. Whether they are friendly or grumpy. Whether it serves and provides, or unwillingly, and makes their sloppy work. It receives no tip, no more awards for special use more.
The result is known. Switzerland has degenerated into a service desert. High time to give counter control and return to a performance-based remuneration in the service sector. It needs a hand, a rethinking of the division of labor between staff and customers. Typical tasks For example, sales staff are to take back from this and imposing no longer the customer. However, the basic wages shall be designed such that they are not sufficient without the power component. The power component is only granted in appropriate behavior. A strictly performance-related bonus is the solution. And customers may not - and would also increase - to give back tips, especially if he is satisfied. These come directly and without deduction to the affected employees.
friendliness, politeness and readiness would return, While such incentives for staff in the services to be created. The customer would be king again. And with the high prices would have much less of a problem.
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