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10 francs per customer - actually, for what?

Yesterday had to Swisscom Mobile customers to the Internet a nearly seven-hour interruption to accept. This has been the maintenance, during which the disturbance had occurred and ultimately the systems had to be restarted. Only in the course of the afternoon, all mobile phone operators, not just from their smartphones to access the Internet again. The criticism was massive, hundreds verärgeter customers have bad comments to be carried away and Swisscom once again condemned, especially because they insufficiently informed.

Today now the response from Swisscom: She apologizes, and wrote all that yesterday tried unsuccessfully to access the Internet, 10 francs good. A laudable reaction that can go fast but at almost 6 million customers in the money. Swisscom Switzerland has far more than the best network, and the best customer service. Disturbance of the kind of Tuesday are extremely rare. If something does not work, then for a half hour, otherwise it will perform well at Swisscom. And if it does not work, then tried the customer service for immediate help. There

A 100% availability of a network does not exist. The terms and conditions (AGB) Swisscom mention for mobile telephony as well as clear that there is no guarantee for an uninterrupted and trouble-free wireless network is given. In addition, Swisscom reserves at any time to perform maintenance, during which there may be interruptions. Furthermore it is mentioned that in regard to access the Internet üer the mobile connection no warranty or guarantee of availability, quality, operational or support is given. Swisscom and shall not be liable for consequential damages.

The failure of Tuesday lasted a bit longer than average, but is covered by the terms and conditions. Swisscom has done anything wrong. Snd why not the angry reactions of many users to understand, nor the credit costs of 10 francs per customer.

As Swisscom Mobile customer who is ready for better quality of service and customer service to pay higher prices, it bothers me that is wasted money for something ordinary and normal, just because of hateful reactions of users, who can apparently do not survive even 10 minutes without phone and Internet. How do these people have actually lived before the invention of mobile phone and internet?